Returns & Refunds
We stand behind our products with a hassle-free return policy. Your satisfaction is our priority.
60 Days
Full refund window from purchase date
Free Returns
We cover return shipping costs
Full Refund
100% money back, no questions asked
How to Return Your Order
Contact Us
Email support@cleanhealthlab.com or use our contact form. Include your order number and reason for return.
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours. No cost to you.
Package & Ship
Pack items in original packaging if possible. Attach the return label and drop off at any carrier location.
Receive Refund
Once we receive your return, we'll process your refund within 2-3 business days.
✅ What We Accept
- Unopened products in original packaging
- Opened products within 60 days
- Defective or damaged items
- Wrong items shipped
- Products that don't meet expectations
❌ Exceptions
- Products returned after 60 days
- Items damaged by misuse
- Products without original labels
- Gift cards and digital products
*Even for exceptions, we may offer store credit or exchanges on a case-by-case basis
Refund Information
Processing Time
- • Credit cards: 2-3 business days
- • PayPal: 1-2 business days
- • Bank transfers: 3-5 business days
- • Store credit: Immediate
Refund Method
Refunds are processed to your original payment method. If that's not possible, we'll issue store credit or send a check.
Original shipping costs are refunded for defective items or our errors.
Exchanges
Want to try a different product? We offer hassle-free exchanges within 60 days of purchase.
Same Value
Exchange for products of equal value at no extra cost
Higher Value
Pay the difference for more expensive items
Lower Value
Receive store credit for the difference
Need Help with a Return?
Our customer service team is here to help make your return as smooth as possible.
support@cleanhealthlab.com
Response within 24 hours
💬 Live Chat
Available on our website
Mon-Fri 9 AM - 6 PM EST
📞 Phone
1-800-CLEAN-LAB
Mon-Fri 9 AM - 6 PM EST